Frequently Asked QuestionsYou asked we answered
1. How will I receive my orders?
2. What are your shipping rates like?
For items below 0.50kg – S$5
For items above 0.50kg – S$10
Free shipping for purchase above S$200
For international shipping, please contact us for shipping rates.
3. How long will it take before I can expect to receive my order?
In the case when a delivery was attempted and no one is home to receive, our delivery service will contact you to attempt a re-delivery. All courier re-scheduling requests will be taken on a best effort basis and cannot be guaranteed. We seek your understanding in this.
4. What payment methods do you accept?
5. I Received the Incorrect Order:
If the order you placed is perfect, but what you’ve received is incorrect, please see below:
Incorrect non-personalized products: If we’ve sent you an incorrect non-personalized product, please let us know within 7 days of receiving the incorrect item and we will send the correct product out to you. You may be required to take a photo or return the incorrect product.
In the event of any returns due to incorrect non personalized products, Gemstory will reimburse you for the delivery fees involved in the return.
6. Can I cancel or make changes to my order after placing it?
7. I tried contacting you a few times but did not receive a reply. Why is this so?
8. I placed an order online but did not receive an order confirmation. Did my order go through?
Gemstory strives to represent all items are properly in pictures but slight difference in color may occur as a result of different screen resolutions. Also, with regards to gemstones, we seek your understanding in knowing that gemstones have slight variations in terms of markings or color as they are natural, and that what makes every piece unique.